Putting fault management back into the hands of the operations department
It is widely recognized that telecom providers spend too much time and effort in dealing with large quantities of alarms. Through decades of experience in process safety and alarm management, UReason has learned that the domain experts play a key role when it comes to providing high quality services. We want to empower operations in order to turn complex events into easily managed incidents, which can, as a result, be easily resolved.
UREASON has taken its industry-leading expertise and packaged it into AlarmExpert, a powerful and intuitive assistant, which significantly reduces alarm loads. AlarmExpert helps operators to identify patterns of events and develop new rules to manage and enhance their knowledge and quality of their networks.
Unlike other solutions that require teams of software engineers and months of development, our software empowers operators to develop their own easily maintainable rules in a matter of hours.
Together with our reporting and analytics tools, AlarmExpert is part of a suite of tools putting telecom networks back in the hands of domain experts. Operators can see what is happening, spot emerging incidents and drill down into events to resolve them.